Customer Maintenance

• Maintain next cycle to bill date.
• Maintain billing frequency.
• Maintain invoicing options.

Order Processing

• Create quotes for potential customers and refer to those quotes when the order is placed.
• Approval codes required to make orders from quotes.

Invoices

• Specify language preference for each customer and print invoices in that language every billing cycle.
• Choose detail or summary invoices, depending on each customer's preference.
• Modify our document templates to suit your company's specific needs.
• Delete fully paid invoices (automatically, after 1 year, 6 months, etc.; manually).

Setup Call Rating Periods

• Prime Time, Off Prime, holidays, weekends.
• Define rate reductions for call periods.

Setup Call Rounding Rules

• Separate definitions for Group, Private, Local Telephone and Long Distance calls.

Highly Flexible Setup Templates

• Set template guidelines at highest level.
• Adjust templates, if permitted, to the radio personality level.
• Setup invoicing periods.
• Set dates for billing weekly invoice clients (rentals, etc.)
• Set dates for billing monthly invoice clients (4 monthly invoice cycles permitted).
• Set dates for billing quarterly invoice clients.
• Set dates for billing semi-annual invoice clients.
• Set dates for billing annual invoice clients.

Background Processing of Airtime Files

• Allows near-realtime airtime analysis and billing.
• Decodes DAP airtime file for dispatch and private conversation usage.
• Decodes MLC and Nortel call detail file for telephone call usage.
• Applies new charges against client pre-pay.

Airtime Calculation

• Group Call free minutes.
• Group Call rate/min. Prime Time.
• Group Call rate/min. Off Prime.
• Private Call free minutes.
• Private Call rate/min. Prime Time.
• Private Call rate/min. Off Prime.
• Call Alert free minutes.
• Call Alert rate / minute Prime Time.
• Call Alert rate / minute Off Prime.
• Ability to vary a call charge based on quantity of cells involved.

Fixed Fee Calculation

• Allows automatic prorating of normal monthly fees for initial contract start. It can be turned on or off, according to your company preference.
• Fixed fees are assessed to a unit in advance for the entire billing period (week, month, quarter, etc.)
• Fixed Fees for a unit can be assigned to one account while airtime fees can be individually assigned to different accounts.
• Add account level miscellaneous fees that are One Time, Monthly, Weekly, Quarterly, Annual. This is used for billing set up fees, charging for client web access, anything that applies to the entire account.
• Bill for batteries, accessories, etc.

Taxes

• Assign a tax group to a customer for fixed charges.
• Assign a separate tax group to individual services.

Interface to Client Master Accounting System

• Prepares all files needed for interfacing at a GL level.
• File definition is simple and easy to interface with client supplied program for GL.

Client Care Features

• Preview invoices. Select preview invoice to see current, up to the minute, status of a current invoice cycle.
• Post-view invoices. Select post-view invoice to see any past invoice for the customer; can be reprinted and mailed to a customer.
• One screen access to all client information.

Trio Snapshot

• ARPU – Ppress the Trio Snapshot button and instantly see your company's current ARPU, along with some other useful information.
• TARPU – Telephone Average Revenue Per Unit.
• PARPU – Private Conversation ARPU.
• DARPU – Dispatch ARPU.
• RARPU – Rental ARPU.
• Current number of Active Customers.
• Current number of Active Radios.
• Number of Radios activated this month.
• Number of Radios deactivated this month.
• Options to setup how ARPU is calculated.

Airtime Reports

• All airtime categories by single account, range of accounts, fleet, talk group, radio.
• Sort and subtotal airtime reports by account, Talk Group, radio, usage in each category.
• Top 100 airtime users.
• Bottom 100 airtime users.
• Average airtime usage.

Basic Invoicing Module

• On Invoicing Days, a message is sent to the appropriate Trio desktop asking permission to start Invoicing run.
• Uses Crystal Reports engine to create invoices complete with logos, bar-codes, etc. (print, email, fax).
• Has the familiar look and feel of AT&T wireless invoices.
• First page is summary with tear-off payment voucher.
• Secondary pages are detail, selectable by customer, down to individual radio level.
• Meets Latin American invoicing requirements.
• Basic accounts receivable (AR) system.
• Basic payment entry system.
• Basic AR Aging reporting.
• Files created with General Ledger detail for all charges.

Invoice and AR Reports

• Monthly totals of all categories invoiced.
• Internal AR aging with contact information for collections.
• AR aged statements for clients with special payment messages for late customers (print, email, fax).
• Top 40 Customers report based on average revenue per unit, total revenue generated, or airtime minutes consumed.

‡ Traffic Analysis

• Graph of total airtime over a period of time.
• Graph group call usage over a period.
• Graph private call usage over a period.
• Graph call alert over a period.
• Graph SMS usage over a period (for iDEN, currently).
• Top 40 IDs for each service.
• Top 40 talkgroups for each service.
• Top 40 fleets for each service.
• Graph a single unit's usage trend. This will be available on web interfaces to show trends to a radio user.