Core Data Maintenance

• Customer Information Input / View / Edit (IVE = Input, View, Edit)
• Automatic, semi–automatic or manual assignment of new customer IDs with a "mask" that you define.
• Customer contact list – a quick reference to all customers and their contact numbers).
• Fleet information IVE.
• Talk Group Information IVE.
• Personality information IVE.
• Available Mode Information IVE.
• Memo IVE keeps memos for Client Care about the customer, radio, etc.).
• Uber Wizard guides you through the complete setup of a new customer. It follows a logical pattern in order to make sure all information is entered, and in the order necessary to have successfully provisioned units, every time.

Core Communications to MSO (Provisioning)

• Automatic activation / deactivation.
• Automatic airtime file downloads (can be set to download at the same frequency as airtime rollover files are generated, hourly, daily, etc.)
• Error notification to pager / email.
• Activate / deactivate all fleets, talk groups, radios if there is a catastrophic MSO failure.

Core Setup Information

• Company IVE. Genesis Trio can be set up to allow billing for multiple companies. A licensing file is needed to add additional companies.
• Dealer IVE – Dealer information including: how inventory is handled; their access rights for the web interface, etc.
• Churn IVE – Codes to define why units were activated, changed, deactivated or deleted.
  SIC codes IVE – standardized list of codes; however, we provide a way to minimize the list to suit your needs.
• System IVE allows Genesis Trio to operate on multiple System IDs.
• MSISDN List IVE – available MSISDN numbers with ability to reserve numbers.
• Contacts IVE – contact information for individuals who service or maintain your system.
• Security Groups IVE.
• Security Users IVE.
• Security Privileges IVE.
• Languages IVE – Available languages so each client can have reports in their language and so Client Care knows which language to speak.
• Modes IVE.
• Transaction IVE – View a log of all changes and updates that have gone to MSO.
• Service Templates IVE – all services that can be added to a radio.
• Templates IVE – All standard, available "rate plans" that can be used.

Client Care Features

• Simple Customer search by name, customer ID, dealer number.
• Simple Unit search by IMEI, model, radio type, unit name, customer, serial number.
• Color code customers to easily show, at a glance VIP status, financial status, etc. This can be up to 10 different colors and definitions that you set up.
• Customer bill–to address.
• Contact, phone, fax, e–mail information.
• From customer screen, access and IVE all unit information.
• Trio customer Tree View (exclusive to Genesis Trio) to quickly show all Units that belong to a customer. Drill down even further to see which Systems, fleets, talk groups, and modes each unit is provisioned on. It has the familiar look and feel of Microsoft Explorer.
• Trio System Tree View to quickly show all fleets, modes, and talk groups under the current system.
• Pop–up calendar.
• Calculator.
• Integrated Help System.
• E–mail support.
• Online help system – accessed through the Genesis Trio web browser. It requires a current client care support subscription.
• Unit Technical Information IVE.
• Activate / deactivate units immediately.
• Activate / Deactivate Units at a future date.
• Write extended memos about conversations.
• E–mail client from customer screen.
• Send short message to radio – requires iDEN system at this time.
• ‡ Create and send Insta–Statement.
• Create and send many client reports directly to clients via e–mail or secure web page.
• Access to stock letters to be mailed to clients.
• Client contract management.
• Adjustable contract length.
• Client VIP and status (rates hierarchy of importance of clients).
• Dealer information for customer and each radio.
• Classify each customer by SIC code (ie: what kind of business is this client in).
• ‡ Airtime Average to view trends in a unit’s usage.
• Print out Contract End notices (according to the number of days prior to end date set up in options screen).