Customer Support
For all support issues — including informational inquiries — we require a trouble ticket. This will help us follow issues and take appropriate courses of action. When a ticket has been activated, we are immediately notified and respond quickly. We promise throrough and expedient conflict resolution and follow-up.
Emergency Support
In the event of an emergency and you are completely down, call our Emergency Help Line at 1-877-548-0465. Click here for additional phone contacts.
Contact Genesis
For further inquiries, contact us:
The Genesis Group
601 Shelley Drive, Suite 202
Tyler, Texas, 75701
Voice: (903) 561-6673
Fax: (903) 561-6228
Frequently Asked Questions by Product
GenWatch3 FAQ
- Where can I find more information about GenWatch3 replacing SIMSII and SIP?
- Will GenWatch3 work on a RIM-I?
- Can GenWatch3 be networked?
- Will GenWatch3 work on SmartZone correctly?
- Is GenWatch3 certified on all system types?
- What sort of machine do I need to run GenWatch3?
- Is GenWatch3 Certified by Motorola?
- Will an 80GB hard drive be sufficient?
- Can I use a single RF-modem and RIMII for driving both SystemWatch and GenWatch3?
GenWatch3 GenSZAI NetVista FAQ
- Why should the Reader be close to the Zone Controller?
- Why use UDP?
- How is GenSZAI isolated from the SmartZone LAN?
- Is there a similar product on the market?
GW3-TRBO FAQ
- Why Do I Need GW3-TRBO?
- Is GW3-TRBO the same as GenWatch3?
- What if I have more than one system?
- Can GW3-TRBO keep unauthorized radios off of my repeaters?
- How do I get my network ready for GW3-TRBO?
- I'm Smart. I'm convinced. Now how do I buy?
GEnSAC3 FAQ
- Will GenSAC3 do Call Alert with ACK?
- Does GEnSAC3 come with a monitor?
- Can GEnSAC3 do reporting?
- Does GEnSAC3 work with P25 / SmartZone 6.x?
- Will Talkgroup Patch operate with a Motorola Console and GEnSAC3?
- Does GEnSAC3 Operate with the new MCC 5500?
- Can I use an MCS2000 control station, or must I use the Spectra Consolette?
- Does Genesis replace the CEB?
- What are the specifications of the GEnSAC3 computer?
- Is the PC a tower or a table top?
- I have seen in one of your documents that the customer needs to provide a NIC card. Is a NIC card required?
- We will be interested in 8 port and 4 port versions. Is there a need for a RocketPort interface?
- Could you provide suggestions about installing the PC at a customer location?
- Does expanding from 4 to 8 port requires swapping boards, or is it just adding another board?
- What information is needed for programming the GEnSAC3 PC?
- Can GEnSAC3 be setup at our location?
- Can we use your order form to get a quotation?
- What type of support is included with the purchase?
- Everything is hooked up but I see no data. What's wrong?
- You include one year warranty and support with a new GEnSAC3 sale. What happens after one year?
- Can I use a single RF-modem and RIMII for driving both SystemWatch and GenWatch3?
- Are there any caveats with using GEnSAC3 on an MCC5500 console?
- Is it true that if GEnSAC3 stops working or if it must be turned off that the console will stop processing audio?