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Contact Motorola SSC

(this page is for you if  you purchased from Motorola and are still under warranty)

Before you contact Motorola or Genesis, please make sure you have done the following:
  • Have you searched our FAQ on the web?
  • Have you searched our Online Knowledgebase?
  • Have you tried to find the answer in our On Line Manual that is built into the software?

Before you contact the service center, be prepared to provide the following information:

  • Type of system (including software version numbers)
  • Symptoms of the problem
    When did you first notice it?
    Can you reproduce it?
    What steps cause it to occur?
    Are there any unusual circumstances contributing to the problem, such as loss of power to the system?
Motorola System Support Center
1311 East Algonquin Road
Schaumburg, Il. 60196
24/7
1.847.576.7300
1.800.221.7144
If you live outside the U.S. and Canada, please contact your regional Motorola support representative.  
For complete text of Genesis' Maintenance & Total Support policies, use this link.  

 
 
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