• Have you searched our FAQ on the web?
• Have you searched our Online Knowledgebase?
• Have you tried to find the answer in our On Line Manual located on your CD?
• Have you created a Trouble Ticket online?

Before you contact Genesis support, be prepared to provide the following information:

• Type of system (including software version numbers)
• Symptoms of the problem

  When did you first notice it?

  Can you reproduce it?

  What steps cause it to occur?

  Are there any unusual circumstances contributing to the problem, such as loss of power to the system?

• We may ask you to do a Screen Print (PrtScr) and email it to us so that we can better understand what you are describing. You do this by having the screen in question open on your desktop and pressing Alt+PrtScr. This captures that screen image into the Windows Clipboard. You can then imbed that image into an email, or Paste it into a Word Document that you then attach in an email to us.
• We may give you instructions on how to capture some data and email it to us for our analysis with our lab tools.

If you have purchased your GW3 from Motorola and your system is still under warranty, please contact the System Support Center first for any level 1 issues so a trouble ticket can be generated by Motorola. After Motorola generates the ticket and asks a few questions, if it is needed, you will be gently handed off to Genesis for further help.

The Genesis Group

601 Shelley Drive, Suite 101

Tyler, Texas, USA, 75701

8:00AM to 5:00pm USA Central Time

1.903.561.6673

1.877.548.0465