Genesis–Making Motorola Trunking Systems Better Since 1983GenWatch3 home
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GenWatch3 featuresGenWatch3® Features
GW3 listens, decodes, stores, reports, stores, watches, alarms and more! Read about it here.
GW3 Reporter PackageGenWatch3 Reports
GenWatch3 lets you view data in easy to understand and flexible reports.
how it worksHow It Works
Learn how this powerful, feature-packed, yet user-friendly program works here.
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Download PDF and PowerPoint files about GenWatch3 here.


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FAQ
Question Answer
   
"Will GW3 and other Genesis products work with Microsoft Vista?"

UPDATE: Oct. 26, 2007
We have made several modifications to GW3 and have tested on Vista Ultimate, initial release. We are certifying GW3 on Vista Ultimate. It is worth noting that even Microsoft realizes that initial releases of any operating system can be problematic with latent issues. They are even issuing a patch for XP in 2008 to add more security (that comes out of the Vista work) and that will extend the life of XP.

For a complete listing of Vista compatibility issues we are addressing, please click here.

   
"Where can I find more information about GW3 replacing SIMSII and SIP?" You can find the current version by clicking here.
   
"Will GW3 work on a RIM-I?"

No. We have done the code for a RIM-I, however to cover all of the modern needs for total communications with the system, and other advanced features, you must upgrade to a RIM-II and an ASTRO® Spectra or MCS2000 RF-modem.

Important news on the MCS2000. Please click here.

   
"Can GW3 be networked?" Yes. You designate the first, full copy of GW3 to be the 'HOST' and other copies listen to that 'HOST' copy. The first GW3 has the RF modem and RIM-II attached to it. The GW3 input modules handle all of the logistics of sending the data out to other networked copies of GW3. This makes an ideal multi location mini-CAD. Not all locations need to watch the same Talkgroups, and each copy that is attached can be as simple or complex in their features as you desire.
   
"Will GW3 REALLY work on SmartZone correctly?" All Control Channels in SmartZone are not guaranteed to carry all traffic information. The only source for that is the ATIA port that comes from the Zone Controller. BUT... if you ALWAYS have at least one radio affiliated from each of your Talkgroups on the site that you are listening to (listening to the Control Channel), you will see all of the traffic for those Talkgroups on your GW3 screens and in your databases.
   
"Is GW3 certified on all system types?"

The quick answer is no. Below are the system types that we have certified, and those where we are looking for Beta Sites...GenWatch3® is now fully Genesis Certified for the following system types and frequencies:

  • Type II SmartNet
  • Type II SmartNet (Attached to a SmartZone)
  • P25 – for OSP (listen) only
    ----------
  • 800 MHz
  • 821 MHz
  • OBT

The following system types have not gone through Genesis beta testing and in some cases development:

  • Type IIi (Hybrid) – Additional development and testing needed
  • Type I (Pure) – We are not providing this.
  • StartSite (VOC) – Additional development and testing needed
  • ----------
  • 900 MHz – Testing needed
  • 1.5 GHz (Japan) – Additional development and testing needed

If you are interested in becoming a Beta Site for any of the system types listed, please contact Genesis.

   
"In general, what sort of machine do I need to run GW3?"

Here are the general specs for a machine that will do an excellent job with most GW3 configurations, up to 5 Clients:

  • Pentium 4 3.3 GHz Dual-Core processor
  • 2 GB RAM
  • 80 GB HD, 15k RPM
  • nVidia Quadro NVS 285 128M PCI-E
  • XP Pro
  • 2 COM Ports (for the RIMIIs)
  • Sound card + speakers
  • DVD/RW
  • MS SQL for Workgroups

Of course, you can always surpass these specifications to further optimize performance.

   
"Is GenWatch3 Certified by Motorola?"

UPDATE: AUGUST, 2006
GenWatch3 Commander Series has gone through Motorola Certification and passed with flying colors. GW3 Commander is a bundle of our modules designed to replace SIMSII and SIP. GW3 Commander can be purchased through Motorola Drop Ship or directly from Genesis. Also, at this time, the Commander bundles cannot be changed in any way. Additional Genesis modules can be purchased directly from us to enhance what you can get through Motorola. Motorola DOES offer the GW3-GSP bundle that allows MANY options to be easily added. For more information on the various bundles, please click here.

   
"Will an 80Gig hard drive really be ok?"

How much hard drive space you will actually need is dependent on several things:

  • Daily call volume.
  • How long you want to keep the history?
  • Do you want to store the RAW control channel data?

In general, the larger the drive, the better. At the price of hard drives these days, it is very inexpensive (less than $150) to get even a 120GHD and have more room than you want, plus 'wiggle' room.

EXAMPLE: With a system that has 17,500 calls a day you can expect 220 megabytes of data each day. This number includes raw data storage, if raw data is not going to be stored you can expect approximately 40 megabytes a day.

   
"Will GW3 REALLY work on SmartZone correctly?"

All Control Channels in SmartZone are not guaranteed to carry all traffic information. The only source for that is the ATIA port that comes from the Zone Controller. However, depending on what you are wanting to archive, there is a good chance that the Control Channel that you are listening to has all of the information that you need for your operation.

If you are the system owner and are looking for a complete look at your SmartZone or Omnilink, we highly suggest that you look at GenSZAI from Genesis rather than GW3 to guarantee that you'll receive all traffic information.

   
"Can I use a single RF-modem and RIM-II for driving both SystemWatch and GenWatch3?" Yes and No. Bottom line is we do not recommend it. Here's why: Both SystemWatch (SW) and GenWatch3 (GW3) do more than listen to the RIM-II. There is start up data that is sent to the RIM-II when each program starts. If we do the 'classic' RS-232 'Y' cable, we run the risk of data collision. If we remove the TX (transmit) line from say... GW3, then SW MUST be running (thus programming the RIM-II) for GW3 to operate. You can see that while it is possible, its not a great idea.