Customer Testimonials

Since our beginnings over 20 years ago, The Genesis Group has maintained our goal to ensure that Trunking System Owners have the best Network Management Solutions available. We continue a steadfast focus on meeting and exceeding the expectations of our clients, thanks to the greatest customers on Earth. Our customers have compelling stories to tell about our products and services. Here are just a few...

GenWatch3 Customers

"I have purchased GenWatch3® and I have found it to be a very useful tool in managing the Motorola radio system for BP Texas City, that consists of a 28 channel SmartNet system with over 5000 users. The ability to run reports and gather data is a great tool and is simple to use and convert to useful data because it is in an Excel format. I also found the assistance provided by Kelley and her staff to be very helpful in selecting the correct options for our use, which was great."

Overall, I would give Genesis an A+ on their product and support."

"The product was delivered in a very timely manner and when it was time to do the install, Ray Listenbee and his team were, and still are great with supporting any questions and help we may need. I also find it to be extremely user friendly as apposed to SITE LENS and SystemWatch, they were probably good in their day but their day is over. Overall, I would give Genesis an A+ on their product and support."

C.T. (Swede) Anderson
Chemical Adm. Motorola Radio Room, British Petroleum

"The Galveston County Emergency Communication District has been a client of Genesis for 10 years. We began by using Genesis' EzBill and EzSave products in 1999 to manage the inventory and access the zone controller. As our system has evolved from a two site Smartnet simulcast to becoming part of a regional Smartzone system we once again looked to Genesis to fill our system management needs. We are currently using GenWatch3 and could not be happier about the decision. The reporting and archiving capability is just fantastic. The tower display is a tool we use everyday to make sure everything is working the way we expect it to."

We are currently using GenWatch3 and could not be happier about the decision."

"More than the products (which are excellent), Genesis' customer service has always been unbeatable. Several times our company has requested reports or queries that are unique to our situation. Genesis has been very cooperative in providing a solution, usually the very day we requested it. Our agency would have no problem recommending Genesis to anyone looking for a product to manage their radio system needs. Thank you, Genesis"

Galveston County Emergency Communication District

GenSZAI Customers

"The Minnesota Metro area currently has a Motorola Astro 6.8 radio system that consists of 2 zones and 19 sites and will be expanding by 2 additional zones of which Genesis package will be added. From the beginning it was clear that the Motorola system has limited statistical and reporting capabilities. To generate complicated reports it was either not possible, or required a programmer to manually manipulate data that was available. With Genesis, we are now able to create complicated multi-variable reports that tells us how efficient we are operating and this can be done with just a few keystrokes. This Genesis package is a powerful reporting tool and something that will be using often, and I think it will quickly become our primary source for system statistical and activity reports."

This Genesis package is a powerful reporting tool and something that will be using often..."

"In addition, I wanted to mention how professional and courteous your company's technician Ray Listenbee is. Ray spent 3 days out here in Minnesota for installation and training, and he helped with Network and installation problems that went into the late hours. He is also continuing to provide us technical and training support with patience and diligence."

King Fung
Sr. Prof. Engineer, Hennepin County

"Entergy is currently operating an 800 MHz, 6 Zone, SmartZone two-way radio system with approximately 10,000 radios in use. The Genesis GenSZAI software is implemented among our six different zones in four states and we find it to be more than effective in presenting all of the traffic analysis data traversing our network. The staff of Genesis has been more than patient and helpful in tailoring the needs of Entergy, which allows us to better serve our customers. We are in turn thankful and pleased that we have the opportunity to work with the Genesis family and would recommend the services of Genesis to anyone considering the use of any service they provide."

Ross Miller
Telecommunication Transmission Engineer, Entergy

SkyView Customers

"[SkyView] looks fantastic. I have it sitting right next to a system watch and can see the information update very quickly as system watch advises me. I've had numerous customers and managers come by and they agree that I should put it up on a big screen so everyone can see a 'real' system in operation...and it's LIVE! Thanks for the quick response and updates!"

Dennis M. Coomer
Palmetto 800

"Genesis was extremely responsive and flexible in accommodating our organizational needs and the technology was fit into existing business process. They are extremely flexible with making changes to accommodate our environment and delivered products in a timely fashion."

Kelly Dearwester
Ohio MARCS

GenSZAI GenWatch3 NetVista Customers

"GenSZAI [GenWatch3] NetVista is a very functional tool that allows for desktop monitoring, query, and report generation of SmartZone system statistics that is second to none. We use it daily to do things such as:

GenSZAI [GenWatch3] NetVista is a very functional tool that allows for desktop monitoring, query, and report generation of SmartZone system statistics that is second to none."

Mark Filla
800 MHz. System Manager, Palm Beach County

"We have used it [GenWatch3 NetVista] in many ways besides the normal usage reports. It has been helpful in tracking stolen radios. I would regroup the radio to a talkgroup named 'Lost' and then watch for the radio to affiliate. We could see if a person had it, and verify times it was on and what channel the radio was switched to. The radio was left live so we could document its use via the Genesis reports, via Radio ID."

"Other times it has been used to solve problems with the system. For example, a problem with a DIU and/or channel interference, etc. could be verified by running a report to see what channel and DIU a bad transmission was reported by typing in the exact time on the report the transmission was made, using the complainant's radio ID."

...we no longer get false reports once they learned we could verify and trace every move of the radios."

"There have been instances when a officer used the excuse 'the radio didn't work' for a reason he/she didn't respond to a call. A report would be run on an individual's ID and it was discovered the radio would not be on, or on the wrong talkgroup. Needless to say, we no longer get false reports once they learned we could verify and trace every move of the radios."

Troy M. Keller
Public Safety Radio Systems Engineer, Loundoun County, VA

"I wanted to express my thanks for the training that Genesis provided to our local System Technologist and System Engineering staff in Richmond, VA. We have been using the GenSZAI NetVista and SkyView applications for the past year and a half, so the training was extremely beneficial. The GenSZAI reports have been and continue to be used extensively in a detailed 5 x 9's report required by our customer, but its biggest contribution has been supporting troubleshooting efforts. The volume of information available to the GenSZAI platform and the ease of extracting it have been invaluable. The training we received really helped everyone take their knowledge to a higher level. The instructor, Ray Listenbee, was extremely helpful to offer differing methods of analyzing data with separate reports. Ray was also very receptive to feedback on modifications to some existing reports and even addressed some of our suggestions while he was on site."

The volume of information available to the GenSZAI platform and the ease of extracting it have been invaluable.

"Thank you for supporting our unusual training requirements on the State of Virginia project and more importantly thanks for your continued commitment to great customer service."

Mark A. Stanley
Sr. Staff Systems Engineer, Motorola Inc.
Commonwealth of VA (STARS) Project

"To date we have started to provide monthly reports to our largest clients including the Sheriff Office, Fire Rescue, Convention Center, School Board, Lynx Bus service, Utilities, Corrections, etc. illustrating monthly talkgroup utilization. This is important to us to insure the various talkgroups are 'balanced' and helps identify any subscribers we may need to redirect to another talkgroup or plan for new talkgroups. Recently, the Corrections staff opened a new 300,000 sq. ft. office building and we quickly learned the talkgroup associated with these subscribers was overwhelmed and needed to be redistributed to other groups. We are actively using the Emergency Alert Log report to identify talkgroups that are incorrectly using this feature. This helps us better train them on the proper alert function. We have also been running numerous PTT reports for various sites to determine site utilization to assist us with planning for better optimization."

Rich Steiner, Radio Services
Orange County, FL

"The Genesis system is our primary resource for managing the SmartZone system. We use it to manage air time / usage, field equipment [radios], and support maintenance. Some of the uses:

"I have touched lightly on the usage / air time applications as these are common [and critical] to most systems. We produce both standard and custom reports that are distributed to our management and the management of constituent agencies. Among other things, the data is used to allocate cost among the constituent agencies. The data also permits the agencies to manage their users / air time. System loading traffic data is also available to ensure that the system capacity is adequate to support users. The traffic data is used to plan future system upgrades and expansion."

Tracking down intermodulation and interference problems without Genesis is considered to be next to impossible!"

"Due to the complexity of our system, we periodically experience a crosstalk / interference problem where one law agency hears another law agency call on their encrypted talkgroup. This is a major problem, particularly when one agency incorrectly overhears an emergency call from another agency's field unit. This problem has been labeled 'bleedover' in our system and is primarily the result of an unwanted transmission immediately following, or tailgating the desired transmission. These problems are very difficult to identify and isolate in a large system as they can be caused by a number of factors, including co-channel frequency interference and 3rd order intermodulation."

"All large systems experience co-channel, frequency re-use interference, due to the limited number of RF frequencies available. Systems must be designed and optimized to minimize this interference. The Genesis system is used to identify the interferer radio and victim site for this type of interference.

We have been using Genesis successfully for the last four years to identify and correct these system problems."

"Sources of 3rd order intermodulation include receiver overload, tower top amplifier overload, distribution amplifier overload, bi-directional amplifier (BDA) overload, and passive intermodulation (PIM). We use custom queries to identify all [system] transmitters that are active during a 'bleedover' event and to calculate likely candidate interferer transmissions. We have been using Genesis successfully for the last four years to identify and correct these system problems."

"Tracking down intermodulation and interference problems without Genesis is considered to be next to impossible!"

Mike Burgess
Orange County, CA