Genesis–Making Motorola Trunking Systems Better Since 1983 Trio home
Time at Genesis:
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general overviewGeneral Overview
Read a Brief Overview of what Genesis Trio is and how it can help you.
complete featuresComplete Features
Quite numerous, but worth checking out. See Trio's comprehensive features here.
reporting featuresDeluxe Reporting
You have the power to create reports in hundreds of configurations.


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General Features
  • Windows 2000 / 2003 Server Professional Operating System with 2000 work stations (or web based clients)
  • Use "off the shelf" hardware purchased locally to Genesis’ specs.
  • MSSQL database (Oracle on request).
  • Multi Thread Technology.
  • Layer design technology for easy expansion, high speed and strong reliability.
  • Multi Language Support (English / Spanish standard).
  • Each user can see the Trio screens in his preferred language depending on his profile.
  • Multi Currency.
  • Multi-user (5 user standard, up to 50 simultaneous user optional)
  • Context sensitive, Graphic Help System.
  • Scalable from 1000 Units to 600,000 Units (contact Genesis for database and hardware requirements).
  • Uses Microsoft Office components. We use software you already know.
  • Uses the familiar MS Explorer type of Tree View in many areas.
  • Seagate Crystal Reports is used for all graphing and reporting.
  • Microsoft Outlook is used as the default email and memo client.
  • Microsoft Word is used to create and print core welcome letters, contracts and other correspondence.
  • Web Enabled access from within Trio. Access to help from Genesis' support, tips, etc.
  • Web based First Line support from FAQ database.
  • Web based FTP of problem databases to Genesis for help.
  • † ‡ Web Enabled Reports.
  • Dealer Reports.
  • Client Reports.
  • ‡ Automatic addition of Stolen Radios to the Genesis Global Stolen Radio Database.
  • ‡ Automatic query of the Genesis Global Stolen Radio Database if a serial number is not found in your company or a dealer's inventory list.
  • NT Style Password setup and usage (Groups and Users).
  • Web based support.
  • Web based ‘live update’ (eases software update headaches).
  • † Web based Dealer access to view his client’s information.
  • ‡ Web based Dealer access to fill in order forms.

† = Optional   ‡ = Second Release

Many of the advanced options in Trio require advanced hardware. This hardware is available to be purchased locally in most industrialized nations or can be quoted and supplied by Genesis.

Other advanced options in Trio require a solid, fulltime connection from your office to the Internet. At our Genesis corporate headquarters, our Cable Modem adds an operations cost of apx. $170/mo USD. This is money well spent since we now have a very fast Internet connection for web work, client care, etc.
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What Sets Trio Apart?

Unique Solutions For a Unique Industry
There are very few companies that offer billing and management software for iDEN systems. But, Genesis is the ONLY company to create a billing system specifically tailored to SmartZone and OmniLink systems.

General Features
These are features that are not specific to any particular module. Click here.

Blue ScreensBlue Features
Blue is our main module around which all others are connected. Blue contains all of the Provisioning (activation) logic, all of the input screens and all of the customer support. Click on the picture or here to see the consolidated list of features (it grows all the time)! To See BLUE Screens, click here.

Yellow ScreensYellow Features
Yellow is where the Call Rating, Invoicing and basic AR happens. With Blue and Yellow you can fully operate an iDEN Wireless Communication System. Click on the picture or here to see the consolidated feature list (it grows all the time)! To See YELLOW Screens, click here.

reportsReports Reports Reports
Our President, Phil Burks, loves reports and graphs almost to a fault! Phil has worked with our report designers to create reports that make sense to you and your clients. All of our reports use either Crystal Reports or Microsoft Excel. That means that if you want something special, it is easy for us to change or for you to change. And... no extra charge! Click on the picture or here to see the consolidated list of sample reports (it grows all the time)!

Our Support
First things first: We give Tenacious Support. We just don’t quit. Click here to read more.

A Powerful 100% Microsoft Windows Environment
The user interface and the BackOffice are 100% Windows. We seamlessly interface with Microsoft Word for automatic Contract and Welcome Letter creation. We interface with Outlook for scheduling and eMail. We recommend Windows 2000 / 2003 Professional for its great performance in high load tests. This is exactly the combination that Dell.com uses to sell over $14,000,000 each day through their web site. Power? We have it!

tree viewsIt Operates The Way You Expect It To
Surveys show that over 97% of offices around the globe have Windows. Since we adhere to Windows programming standards, you already know how to operate most of Trio. "Wizards" guide you through commissioning new accounts, fleets, talk groups, radios, and personalities. How simple can it get! Scrolling Browse Windows, MS Explorer type Tree Views and more enhance Trio's ease of learning and use.

Modular Design
Trio can grow as you grow. Start with BLUE for the main Trio engine. BLUE contains all of the data input, edit, and view screens. Customer Service is done with BLUE. Also, BLUE handles all provisioning to the MSO. YELLOW manages the automatic airtime rating, many of the reports, invoicing, traffic analysis and more. GREEN contains all of the master accounting functions that you need like Inventory Control, AP, AR, GL, Financial Reports, Multi-currency, and more modules that can be specific to your needs in your country.

multilingualMulti Lingual Everywhere!
That means not just Invoices, client reports, client contracts, etc., but also Trio operator screens. Wow! No other company will give you this at no extra charge, if they can even provide it at all! As a standard feature, Trio operates in English and Spanish. One of your operators can see everything in Spanish while the next sees it in English or another language that you need.

More Management Tools Than any of the Competition
See Instant ARPU here! Management information is just higher on our list of importance. In our previous work with Motorola WNSD (Worldwide Network Services Division) we gained a tremendous amount of knowledge about metrics that must be tracked and those the should be tracked. We have incorporated most all of these into Trio at no additional cost. Why? Because its just the right thing to do. If you don't manage your iDEN, SmartZone or Dimetra system, all you have is just another $2Mil+ hunk of equipment!

Open Approach To Database Structures and Information
We have no secrets with our customers. Our databases are in a very familiar Microsoft SQL format (Oracle upon special request) to keep things simple and keep costs down. We tell you all of the information that is in the files so if you want to create your own interfaces to other software or write your own reports without our assistance, you can do it. You can use Excel, Access, Crystal Reports, Seagate Analysis, and the list goes on and on...

More Support (have we said it enough?)
Supporting you is the very first thing we will do and the very last thing we will do. We use the latest methods available like: our web-based help; built-in chat from Trio to a live person; automatic notification of a live update availability over the Internet; and also the comfort of a human voice in English or Spanish.