Core Data Maintenance

• Customer information Input/View/Edit screen (IVE = Input, View, Edit screen).
• Assignment of new Customer IDs with  "Auto-mask" based on existing Customer IDs.
• Customer Contact List (a quick reference to all Customers and their contact numbers).
• Memo IVE (keep memos for Customer Care about the customer, radio, etc.  Automatically creates reminder in MS Outlook for each memo).

Core Setup Information

• Company IVE (Genesis Trio can be set up to allow billing for multiple companies. Licensing file is needed to add additional companies. This involves a fee).
• Dealer IVE.
• Churn IVE (codes to define why units were activated, changed, deactivated or deleted).
• SIC Codes IVE (standardized list of codes; however, we provide a way to minimize the list to suit your needs).
• System IVE (this will allow Genesis Trio to operate on multiple System Ids if licensed to do so).
• MSISDN List IVE (available MSISDN numbers).
• Contacts IVE (contact information for individuals who service or maintain your system).
• Security Groups IVE.
• Security Users IVE.
• Security Privileges IVE.
• Languages IVE (available languages so each Customer can have reports in their language and so Customer Care knows which language to speak).
• Transaction IVE (view a log of all changes and updates that have gone to MSO).
• Inventory IVE (Store any information on inventoried items including picture of item.  Assign default price for when item is sold/rented. View specific information of all instances of an item being used by customers).
• Service Request IVE (Track a service request for a radio or system through 3 stages.  Create a request for a radio or system needing service.  Update the request during the Repair stage.  Close the request once the request has been resolved.  Capable of storing any pertinent information and comments regarding the request, along with easy viewing of requests at any stage).

Customer Care Features

• Access to all Customer information from one screen.
• Simple Customer search by Name, Customer ID, City, State, System Type, Phone Number.
• Color code Customers to easily show, at a glance VIP status, Financial Status, etc.
• Customer Bill To, Ship To addresses.  (enter multiple and select default address for each).
• Contact, Phone, Fax, E-Mail information.
• From Customer Screen, access and IVE all Unit information.
• Trio Customer Tree View (exclusive to Genesis Trio) to quickly show all Units that belong to a customer. Drill down even further to see which Systems, Fleets, and Talk Groups each Unit is provisioned on (has the familiar look and feel of Microsoft Explorer).
• Pop-up Calendar.
• Calculator.
• Integrated Help System.
• E-Mail support from within Trio.
• Access to Online Help/FAQ system (accessed through the Genesis Trio web browser; requires a current customer care support subscription).
• Unit Technical information IVE.
• Activate / Deactivate Units Now.
• Activate / Deactivate Units at a future date.
• Write extended memos about conversations (via Memo IVE).
• E-Mail Customer from Customer Screen.
• Create and send many customer reports directly to customers (via email).
• Accesses Stock Letters to be mailed to Customers.
• Customer Contract Management.
• Adjustable Contract Length.
• Customer VIP and status. (does this Customer require extra care and is he extra important).
• Dealer information for customer and each radio.
• Classify each customer by SIC Code (type of business customer has).
• Print out Contract End notices (according to the number of days prior to end date set up in options screen).
• View average number of days to pay. (automatically calculates average time a customer takes to pay off an invoice).
• Trio Reminders: Set Outlook like reminders for future event/time.
• Specify recurring and one-time invoice comments for all customers or individual customers.
• View Customer Financials.  (Average days to pay, AR Aging, Breakdown of sales, invoices, payments, and credits over current year, previous year, and customer’s lifetime).
• Maintain Next Cycle to Bill date.
• Maintain Billing frequency.

Invoice

• Specify language preference for each customer and print invoices in that language every billing cycle.
• Choose detail or summary invoices, depending on each customer's preference.
• Modify our document templates to suit your company's specific needs.
• Delete fully paid invoices (automatically, after 1 year, 6 months, etc.; manually).
• Setup Call Rating Periods.
• Prime Time, Off Prime, Holidays, Weekends.
• Define rate reductions for call periods.
• Setup Call Rounding Rules.
• Separate definitions for Group, Private, Local Telephone and Long Distance calls.
• Setup Templates that are very flexible.
• Set Template guidelines at highest level.
• Adjust Templates, if permitted, to the radio personality level.
• Setup Invoicing periods.
• Set dates for billing Weekly Invoice customers (rentals, etc.).
• Set dates for billing Monthly Invoice Customers (4 monthly Invoice Cycles permitted).
• Set dates for billing Quarterly Invoice Customers.
• Set dates for billing Semi-Annual Invoice Customers.
• Set dates for billing Annual Invoice Customers.
• Maintain Invoicing options.
• Preview invoices (Select preview invoice to see current status of a current invoice cycle).
• Post-view invoices (Select post-view invoice to see any past invoice for the customer; can be reprinted and mailed to a customer).

Background Processing of Airtime Files

• Allows near-real time airtime analysis and billing.
• Decodes DAP airtime file for dispatch and private conversation usage.
• Decodes MLC and Nortel Call Detail file for telephone call usage.
• Applies new charges against Customer pre-pay.

Airtime Calculation

• Group Call free minutes.
• Group Call rate/min. Prime Time.
• Group Call rate/min. Off Prime.
• Private Call free minutes.
• Private Call rate/min. Prime Time.
• Private Call rate/min. Off Prime.
• Call Alert free minutes.
• Call Alert rate/min. Prime Time.
• Call Alert rate/min. Off Prime.
• Ability to vary a call charge based on quantity of cells involved.

Fixed Fee Calculation

• Allows automatic prorating of normal monthly fees for initial contract start (can be turned on or off, according to your company preference).
• Fixed fees are assessed to a unit in advance for the entire billing period (week, month, quarter, etc.).
• Master Customers can be created as a cosigner for Child Customers.  Master Customers can have separate billing addresses from Child Customers and receive a summary invoice of all Children’s balances.
• Add Account level Miscellaneous Fees that are One Time, Monthly, Weekly, Quarterly, Annual (this is used for billing set up fees, charging for Customer web access, anything that applies to the entire account).
• Bill for Batteries, Accessories, etc.

Taxes

• Assign a tax group to a customer for fixed charges.
• Assign a separate tax group to individual services.

Interface to Client Master Accounting System

• Upon receiving interfacing information from Master Accounting System supplier or VAR, we can work with the supplier or VAR to create an interface from the Trio GL to the Master Accounting Software. The cost for this may or may not have been included in your quotation.
• GIL uses an open and available GL; file definition is available for interface with client supplied Master Accounting Software. There is no extra cost for supplying this information.

Trio Snapshot

• ARPU (press the Trio Snapshot button and instantly see your company's current ARPU, along with some other useful information).
• TARPU (Telephone Average Revenue Per Unit).
• PARPU (Private Conversation ARPU).
• DARPU (Dispatch ARPU).
• RARPU (Rental ARPU).
• Current number of Active Customers.
• Current number of Active Radios.
• Number of Radios activated this month.
• Number of Radios deactivated this month.
• Options to setup how ARPU is calculated.

Airtime Reports

• All airtime categories by single account, range of accounts, Fleet, Talk Group, radio.
• Sort and subtotal airtime reports by account, Talk Group, radio, usage in each category.
• Top 100 airtime users.
• Bottom 100 airtime users.
• Average airtime usage.

Basic Invoicing Module

• On Invoicing Days, a message is sent asking permission to start Invoicing run.
• Uses Crystal Reports engine to create invoices complete with logos, comments, etc. (print, email, fax).
• Has the "look/feel" of ATT wireless invoices.
• First page is summary with tear-off payment voucher.
• Secondary pages are detail, selectable by customer, down to individual radio level.
• Meets Latin American invoicing requirements.
• Basic Accounts Receivable (AR) system.
• Quotes IVE (create quotes for potential customers and refer to them when filling order).
• Orders IVE.
• Debit Memos IVE.
• Uber Wizard (wizard to guide you through the order process.  It follows a logical pattern in order to make sure all information is entered, and in the order necessary to have successfully provisioned units, every time).
• Basic Payment Entry system.
• Basic AR Aging reporting.
• Files created with General Ledger detail for all charges.

Invoice and AR Reports

• Monthly Totals of all categories invoiced.
• Internal AR Aging with contact information for collections.
• AR Aged Statements for Customers with special payment messages for late customers (print, email, fax).
• Top 40 Customers report based on average revenue per unit, total revenue generated, or airtime minutes consumed.
• Dozens of reports come standard with Genesis Trio with most having many options to create a customized report displaying exactly what is needed.  Fully custom reports are available for a fee.

‡Traffic Analysis

• Graph of Total airtime over a period of time.
• Graph Group Call usage over a period.
• Graph Private Call usage over a period.
• Graph Call Alert over a period.
• Graph SMS usage over a period (for iDEN, currently).
• Top 40 Ids for each service.
• Top 40 TalkGroups for each service.
• Top 40 Fleets for each service.
• Graph a single unit's usage trend. (this will be available on web interfaces to show trends to a radio user).