GW3-TRBO Product Configuration
Now you can get an immediate configuration of GW3-TRBO for your MOTOTRBO system online! By following a few simple steps, you'll get the package that is right for you, as well as a comprehensive list of Motorola part numbers which can be used at Motorola Online (MOL), or contact Genesis for a quote.
GW3-TRBO Product Configuration Tool
GW3-TRBO System Planner
Important: If you have already purchased a MOTOTRBO system or are considering buying a MOTOTRBO system bundled with the GW3-TRBO application, please consult the GW3-TRBO System Planner. The System Planner contains details on the latest in ongoing system information and configurations.
GW3-TRBO Updates
If purchased through Motorola...
Before contacting Motorola, please make sure you have done the following:
- Tried to find the answer in the Online Manual that is built into the software
Before contacting Motorola's service center, be prepared to provide the following information:
- Type of system (including software version numbers)
- Symptoms of the problem
- When did you first notice it?
- Can you reproduce it?
- What steps cause it to occur?
- Are there any unusual circumstances contributing to the problem, such as loss of power to the system?
Motorola System Support Center
1311 East Algonquin Road
Schaumburg, Il. 60196
Telephone — 7:00am - 7:00pm M-F (US Central Time):
- 1 (800) 927-2744
- Navigate to GW3-TRBO support using the following prompts:
- option 3 for technical support, then
- option 3 for post-sales support, then
- option 2 for MOTOTRBO support, which also provides support for GW3-TRBO
If you live outside the US and Canada, please contact your regional Motorola support representative.
If purchased through Genesis...
Before contacting Genesis, please make sure you have done the following:
- Tried to find the answer in the Online Manual that is built into the software
- Created a Trouble Ticket online
Before contacting Genesis, be prepared to provide the following information:
- Type of system (including software version numbers)
- Symptoms of the problem
- When did you first notice it?
- Can you reproduce it?
- What steps cause it to occur?
- Are there any unusual circumstances contributing to the problem, such as loss of power to the system?
We may ask you to do a Screen Print (PrtScr) and email it to us so that we can better understand what you are describing. You do this by having the screen in question open on your desktop and pressing Alt+PrtScr. This captures that screen image into the Windows Clipboard. You can then imbed that image into an email, or paste it into a Word Document that you then attach in an email to us.
We may give you instructions on how to capture some data and email it to us for our analysis with our lab tools.
The Genesis Group
601 Shelley Drive, Suite 202
Tyler, Texas, USA, 75701
- 1 (903) 561-6673 — International
- 1-877-548-0465 — US or Canada
If you live outside the US and Canada, please contact your regional support representative. Click here for more information on our global partners.